Refund policy

House of Sadi – Return & Refund Policy

Thank you for shopping with House of Sadi. We want you to love your purchase. If you are not entirely satisfied with your items, we are here to help.

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

1. Eligibility Criteria for Returns

To be eligible for a return, your item must meet the following conditions:

  • It must be in the same condition that you received it.

  • It must be unworn, unused, unwashed, and in its original sellable condition.

  • It must include all original packaging, tags, labels, and protective seals intact (e.g., cellophane wrap on fragrance boxes).

  • You must provide the proof of purchase or order number.

2. Non-Returnable & Exempt Items

For hygiene and safety reasons, certain types of retail products cannot be returned. These include:

  • Fragrances, cosmetics, or personal care products that have been opened, unsealed, or sprayed.

  • Perishable goods or items with a broken hygiene seal.

  • Gift cards.

  • Items purchased on clearance or final sale.

3. How to Initiate a Return

To start a return, please follow these simple steps:

  1. Contact our customer care team at ukclickmart.com with your order number and the reason for the return.

  2. If your return is accepted, we will send you instructions on how and where to send your package.

  3. Please note: Items sent back to House of Sadi without first requesting a return will not be accepted.

Return Shipping Costs: Unless the item is faulty or damaged upon arrival, customers are responsible for paying their own return shipping costs. We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Damages and Issues (Defective or Wrong Items)

Please inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In these instances, House of Sadi will cover the return shipping costs.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed automatically back to your original method of payment within 5–7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.

Contact Us

For any questions regarding your return, please contact us at:

  • Email: ukclickmart@gmail.com