Terms of service

Terms of Service

Overview

This website is operated by House of Sadi. Throughout the site, the terms “we”, “us” and “our” refer to House of Sadi. By visiting our website and/or purchasing something from us, you agree to be bound by the following Terms of Service, including any additional terms, conditions and policies referenced here or available by hyperlink.

Please read these Terms of Service carefully before using our website. By accessing or using any part of the site, you agree to be bound by these terms. If you do not agree to all the terms and conditions, you should not access the website or use our services.

1. Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country or region of residence, or that you have given us your consent to allow any minor dependants to use this site.

You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction when using our website or products.

Any breach of these terms may result in the immediate termination of your access to our services.

2. Products and Services

House of Sadi sells products through our online store. We aim to display product descriptions, images, pricing and availability as accurately as possible. However, we do not guarantee that product descriptions, colours, images or other content on the site will always be completely accurate, current or error-free.

Product images are for illustrative purposes only. Actual packaging, colour tones, size, texture or appearance may vary slightly depending on screen settings, lighting and product batches.

We reserve the right to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.

3. Prices and Payment

All prices are listed on our website and may be subject to change without notice. We reserve the right to modify or discontinue any product at any time.

Payment must be made at checkout using one of the payment methods available on our website. Orders will only be processed once payment has been successfully received.

We reserve the right to refuse or cancel any order where fraud, unauthorised activity, pricing errors, stock issues or misuse of our website is suspected.

4. Order Acceptance

After placing an order, you may receive an order confirmation email. This does not guarantee acceptance of your order. We reserve the right to cancel, limit or refuse any order at our discretion.

If we cancel an order after payment has been taken, we will issue a refund to the original payment method where appropriate.

5. Shipping and Delivery

Shipping times and delivery estimates are provided for guidance only. While we aim to dispatch and deliver orders within the stated timeframe, delays may occur due to courier issues, customs, high demand, public holidays, incorrect address details or circumstances outside our control.

House of Sadi is not responsible for delays caused by delivery companies or events beyond our reasonable control.

Customers are responsible for ensuring that all delivery details are correct at checkout. We are not responsible for orders lost or delayed due to incorrect or incomplete shipping information provided by the customer.

6. Returns, Refunds and Exchanges

Returns, refunds and exchanges are handled in accordance with our separate Refund Policy. Please review our Refund Policy before making a purchase.

For hygiene, safety or quality reasons, certain items may not be eligible for return once opened, used, damaged or removed from their original packaging, unless they are faulty.

7. Faulty or Damaged Items

If your item arrives faulty, damaged or incorrect, you must contact us as soon as possible with your order number and clear photographs of the issue.

We will review the matter and, where appropriate, offer a replacement, exchange, store credit or refund in line with your consumer rights and our policies.

8. Accuracy of Billing and Account Information

You agree to provide current, complete and accurate purchase and account information for all purchases made through our store.

You agree to promptly update your account and other information, including your email address, billing address, shipping address and payment details, so that we can complete your transactions and contact you if necessary.

9. Prohibited Uses

You are prohibited from using the site or its content:

for any unlawful purpose;
to solicit others to perform or participate in unlawful acts;
to violate any laws, regulations or rules;
to infringe upon our intellectual property rights or the rights of others;
to harass, abuse, insult, harm, defame, intimidate or discriminate;
to submit false or misleading information;
to upload or transmit viruses or malicious code;
to collect or track the personal information of others;
to spam, phish, pharm, crawl or scrape;
for any obscene or immoral purpose;
to interfere with the security features of the website.

We reserve the right to terminate your use of the site for violating any prohibited use.

10. Intellectual Property

All content on this website, including text, images, graphics, branding, logos, product names, design elements and website layout, is owned by or licensed to House of Sadi unless otherwise stated.

You may not copy, reproduce, distribute, modify, display, sell or exploit any part of the website or our content without our prior written permission.

11. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by House of Sadi.

We are not responsible for examining or evaluating the content, accuracy or practices of any third-party websites. We do not accept liability for any harm, loss or damage related to your use of third-party websites, products or services.

12. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use and protect your personal data.

13. Errors, Inaccuracies and Omissions

Occasionally, there may be information on our website that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times or availability.

We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the website is inaccurate, at any time without prior notice, including after you have submitted your order.

14. Limitation of Liability

To the fullest extent permitted by law, House of Sadi shall not be liable for any direct, indirect, incidental, punitive, special or consequential damages arising from your use of our website, products or services.

This includes, but is not limited to, loss of profits, loss of revenue, loss of data, replacement costs or similar damages, whether based in contract, tort, negligence, strict liability or otherwise.

Nothing in these Terms of Service excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

15. Indemnification

You agree to indemnify and hold harmless House of Sadi, including its owners, employees, partners, suppliers and service providers, from any claim or demand arising out of your breach of these Terms of Service or your violation of any law or rights of a third party.

16. Severability

If any provision of these Terms of Service is found to be unlawful, void or unenforceable, that provision shall still be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be considered separate from these terms. This will not affect the validity and enforceability of any remaining provisions.

17. Termination

These Terms of Service are effective unless and until terminated by either you or us.

You may terminate these terms at any time by ceasing to use our website. We may also terminate or suspend your access to our website or services at any time if we believe you have breached these terms.

18. Changes to Terms of Service

We reserve the right to update, change or replace any part of these Terms of Service by posting updates to our website.

It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following any changes means that you accept those changes.

19. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales, unless otherwise required by applicable consumer protection laws in your country or region.

20. Contact Information

Questions about these Terms of Service should be sent to us at:

House of Sadi
Email: [Insert your customer service email]
Website: [Insert your website URL]
Business Address: [Insert business address if applicable]

Last updated: [Insert date]